Refund Policy

Nothing is binding until you pay. You can ask for extra screenshots, a screen recording or clarification on any specification inside your ticket, and you can walk away at any point with no obligation.

If the credentials we hand over do not work and we cannot resolve it within seventy-two hours of your report.

If the account is materially different from the listing, for example a missing bundle or a substantially lower level than advertised, and you report it within twenty-four hours of handover.

If we cannot complete a handover after taking payment.

After you have changed the credentials, recovery email or bind method, because at that point we can no longer verify or restore the account state.

If the account is suspended or banned by Garena for activity that occurred after handover.

If you simply change your mind after a successful handover.

If you disclose the credentials to a third party.

Garena's Terms of Service prohibit account trading. Garena may suspend an account at its discretion, including for transfer activity. A refund from us does not and cannot cover an enforcement action taken by Garena, and no seller anywhere can offer that guarantee.

Only spend what you are prepared to lose.

Reply in the same ticket used for the purchase. Include the date of handover, what went wrong and any screenshots. Do not open a new ticket, because the original thread is the record we work from.

Approved refunds are returned through the same payment method, normally within five to seven working days.

Raise a claim with us before contacting your bank. A chargeback filed without contacting us first will result in permanent suspension of your account on this site.